At ec99, Pakistan's leading online casino and sports betting platform, we believe that gaming is at its best when it stays fun. This page is our commitment to you — our players across Karachi, Lahore, Islamabad, Faisalabad, and everywhere in between — that ec99 puts your wellbeing first, always.
Our Commitment
ec99 was built around the idea that entertainment and responsibility can — and must — go hand in hand. Whether you're catching a PSL match on the ec99 sportsbook, spinning through the Fruit Shop, or enjoying a live dealer table at the ec99 Casino, the experience should be enjoyable, controlled, and firmly within your personal limits.
Problem gambling is a real issue that affects families and individuals across Pakistan. At ec99, we don't just meet minimum compliance requirements — we actively invest in tools, training, and policies that support responsible gaming at every level of the platform. From the moment you register your ec99 account, you have access to a full suite of responsible gaming features designed to keep you in control.
We also understand the cultural context of our players. During Ramadan and Eid, many in Pakistan reflect on values of moderation, community, and wellbeing. ec99 deeply respects these values and will never use sacred occasions as a pretext for aggressive promotional campaigns. Any seasonal promotions during religious periods are designed to be tasteful, low-key, and fully consistent with the spirit of those occasions.
Key Principles
Never rely on ec99 as a source of regular income. Treat every wager as the cost of entertainment, not an investment with guaranteed returns.
Decide in advance — in PKR — how much you are comfortable spending per session, per day, or per week. ec99's deposit limit tools can help you enforce this automatically.
Chasing losses is one of the earliest warning signs of problem gambling. If you've hit your limit for the day, log out and return another time.
Never wager when you are emotionally distressed, tired, or under the influence of any substance. Good decisions require a clear mind.
ec99 should be one small part of a full, balanced life — not a substitute for social interaction, family time, work, or personal goals.
Player Protection Tools
ec99 puts these tools directly in your hands. Access all of them from your account settings — no waiting, no lengthy support calls.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your ec99 account — in PKR. Reductions take effect immediately. Increases require a mandatory 24-hour cooling-off period before they become active.
Set maximum session durations so ec99 automatically reminds you when your pre-set play time has elapsed. This feature is especially useful for players who find it easy to lose track of time while enjoying slots or live dealer games.
Need a short break? ec99 offers cooling-off periods of 24 hours, 7 days, or 30 days. During a cooling-off period your account remains open but real-money gaming and deposits are disabled. Activate it instantly from your account settings or by contacting support.
If you feel that your gaming is getting out of control, ec99's self-exclusion tool allows you to permanently or temporarily close your account. Self-exclusion is processed immediately and ec99 will not send any promotional materials to self-excluded players.
ec99 can display on-screen reality check messages at regular intervals during your gaming session, showing how long you have been playing and how much you have wagered during that session. These prompts encourage you to pause and make a conscious decision to continue or stop.
ec99's support team is available around the clock via live chat. If you are concerned about your own gaming behaviour, or that of a family member, our support team is trained to listen, provide guidance, and help activate the appropriate responsible gaming tool on your account without judgment.
Step by Step
All responsible gaming features on ec99 are self-service and available 24 hours a day. You do not need to submit a form or wait for approval — simply follow the steps and your chosen settings will take effect immediately (or within the mandatory review window for limit increases).
If you prefer to speak to someone directly, or if you need help activating a self-exclusion urgently, ec99 support is always available through live chat within your account dashboard.
Navigate to ec99.vu and log in using your registered username and password. Ensure you are using your personal account — responsible gaming settings are account-specific and cannot be applied to another person's account.
Once logged in, click on your profile icon in the top right corner of the ec99 interface to access your account menu. Select "Account Settings" from the dropdown menu.
Within your Account Settings panel, you will find a dedicated "Responsible Gaming" section. This section contains all available tools — deposit limits, session limits, cooling-off periods, reality checks, and self-exclusion.
Select the tool you wish to activate. Enter your desired limit amount (in PKR for deposit limits) or your preferred time period (for cooling-off and session controls). Review your selection carefully.
Click "Confirm" to activate your chosen tool. You will receive a confirmation notification. Limit reductions and cooling-off periods take effect immediately. Self-exclusion is processed within minutes of confirmation.
Self-exclusion is the strongest responsible gaming tool available on ec99. If you believe your gaming has moved beyond entertainment and into harmful territory, self-exclusion gives you the power to stop — immediately and decisively. ec99 takes every self-exclusion request seriously and will never attempt to re-engage a self-excluded player through promotions, bonuses, or re-registration prompts.
Self-exclusion on ec99 is available in three forms: a temporary exclusion of 30, 60, or 90 days; an extended exclusion of 6 months or 1 year; or a permanent, indefinite exclusion. During any self-exclusion period, your ec99 account will be locked, deposits will be blocked, and all marketing communications will be suspended.
Know the Signs
It can be genuinely difficult to recognise when gaming has moved from harmless fun into something more problematic. The questions on the right are not a formal clinical assessment — they are a starting point for honest self-reflection.
If you find yourself answering "yes" to several of these questions, ec99 strongly encourages you to reach out to our support team or activate one of the responsible gaming tools available on your ec99 account. There is no shame in asking for help — it is a sign of strength and self-awareness.
Your gaming appears to be well within recreational boundaries. Continue to use ec99 responsibly and revisit these questions periodically.
There are some warning signs worth taking seriously. Consider setting stricter deposit limits or a cooling-off period on your ec99 account.
Your answers suggest your gaming may be causing harm. Please contact ec99 support immediately or self-exclude. Reach out to a trusted family member or mental health professional.
Self-Reflection Checklist
Do you find yourself thinking about ec99 or planning your next gaming session when you're doing other things — at work, during family time, or while trying to sleep?
Have you ever deposited more money into your ec99 account than you originally planned to, or found it difficult to stop playing when you had intended to?
Have you ever chased losses on ec99 — meaning continued to wager after losing in an attempt to win back the money you lost in the same session?
Have you borrowed money, sold personal belongings, or used funds allocated for essential expenses (rent, groceries, family bills) to fund your ec99 gaming activity?
Have you hidden the extent of your gaming activity — including time spent or money wagered on ec99 — from your family, spouse, or close friends?
Do you feel restless, irritable, or anxious when you are not able to access ec99 or when you have tried to cut down on your gaming?
Has your gambling activity — on ec99 or elsewhere — ever negatively impacted your work performance, studies, family relationships, or personal health?
Have you previously tried to stop or reduce your gambling, only to return to the same or higher levels of activity within a short period?
Note: This checklist is for personal reflection only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please contact the ec99 support team or a qualified mental health professional for personalised guidance.
Practical Guidance
Responsible gaming is not about playing less — it's about playing smarter. These practical tips are designed to help every ec99 player enjoy the platform sustainably, regardless of whether they prefer cricket betting, slot games, Fruit Shop, Relax Fishing, or live casino tables.
ec99 is here for entertainment — nothing more, nothing less. Log in to your account today to review your responsible gaming settings and make sure your limits are set where you want them.